There are many scenarios involving customer returns. We present some examples below. Videos are best viewed at full screen to show the resolution they were recorded with (HD 1920 x 1080).
Customer return, rework and re-dispatch.
In this video we show how to rework the total quantity sent to a customer with a rework works order and re-dispatch it to the customer on the same sales line. We do not create NCR paperwork to keep it as simple as possible.
Using NCRs
One of customers has written a great description of how to do customer returns, including creating NCRs. See the link below:-
http://match-it.com/wp-content/uploads/2015/03/cusret.pdf
Buy/Sell returns
In this video by Dave Nichols talks about about extending a customer return back to the supplier as well for a buy/sell part. It is rather old but the basic mechanism still stands.