There are a number of reasons why the Agent may not be running:-
- The Match-IT service is not running. The service makes sure Agent is always alive, so that it is ready to perform the auto-schedule at the specified time. You can see the Match-IT service from the Windows services list. Sometimes restarting the service can help. Call support to get help with installing the service if it’s not running at all.
- The Agent has stalled. Killing the Agent will help in this case. The service will restart it within a few minutes. The Agent my stall if another process – like a backup for example – overlaps with an auto-schedule. Careful review of overnight server housekeeping is needed to minimise overlaps.
- The server has been auto-rebooted after a Windows update. Servers should not be set to auto update. A popular Windows update day is Tuesday, so if you don’t have schedules on Wednesdays, this is usually why.