|Hours||8am to 4pm Monday to Friday.|
|Email us at firstname.lastname@example.org for low priority requests. Your email will be converted into a support ticket.|
|Phone||Call us on 0333 1234 355 if you need immediate assistance. If the line is busy and you are stopped, call or text or whatsapp our emergency mobile on 07470 525348. Also use the mobile for 24/7 out of hours emergencies.|
|Online help||The product manual and knowledge base is available on this page.|
What’s included in Support?
Email and telephone support, new product versions, minor product changes, document changes, small scripts (**) and bug fixes. When feasible we will also perform upgrades on your behalf in the evenings and during the weekend to minimise your down time.
What’s not included in Support?
Services such as larger scripts, complete document designs, general consultancy, extra training, major bespoke changes and interfacing (including web) etc. We can quote you for these on an individual basis.
(**) We retain the IPR and copyright for any scripts written under the support agreement.