How to get support


Hours 8am to 4pm Monday to Friday.
Email Email us at for low priority requests.
Phone Call us on 0333 1234 355 if you need immediate assistance. For out of hours emergency support only please call 07470 525348.
Online help The product manual and knowledge base is available on this page.

What’s included in Support?

Email and telephone support, new product versions, minor product changes, document changes, small scripts and bug fixes. When feasible we will also perform upgrades on your behalf in the evenings and during the weekend to minimise your down time.

What’s not included in Support?

Services such as larger scripts, complete document designs, general consultancy, extra training, major bespoke changes and interfacing (including web) etc.  We can quote you for these on an individual basis.