Definition:

The training given to the people that are going to use Match-IT to perform their work.

Purpose:

To provide your staff with the relevant knowledge to allow them to perform their duties using the Match-IT system.

Venue:

The training will usually be given on your site using your equipment.

The training will be given in sessions in units of days (nominally 10 AM to 4 PM).

Prerequisites:

This training is given when you are ready to ‘go-live’. Members of your trial team usually perform user training so they must have completed their function training.

Limits:

Your proposal will specify the number of days provided, if any, for your user training. There will be extra fees charged if you significantly overrun the allowance made in your proposal.

The people attending the training sessions are expected to devote their undivided attention to them.

Method:

The specific method and syllabus will be tailored to your requirement.

The overall syllabus should be split at appropriate places to reflect the roles of your users. Each person should attend the sessions that are relevant to his or her role.

Your system administrator is expected to be involved to provide your company procedure knowledge when needed.

Coverage:

The coverage is the same as the function training.