You can download a PDF version of the Training and Support Plan by clicking here.

This document describes the scope of the training, support and customisation services that can be provided for your Match-IT system.

 

The comprehensive nature of the Match-IT software, and the all-pervasive impact it can have on your business often leads to confusion over the meaning and scope of the training, consultancy, customising and support activities. The purpose of this document is to remove this confusion by defining the meaning and scope of the services provided.

 

Training covers learning how to use the software and also extra consultancy services that can be provided to help you develop new working practices and procedures.

 

Support covers day-to-day usage assistance provided via email, a support website and a telephone help line.

 

Customisation covers extending the software in various ways that are specific to your installation; for example, scripts to automate some process and document layouts.

 

Training is usually provided during your implementation project, and support is usually provided for at least your first year of use. The time allowances for the services being provided will have been stated in your Proposal.

 

Refer to the Implementation Manual for a description of how these services fit into your overall implementation project.

 

This document is not a training manual. The purpose of this document is to specify the services that can be provided so that you know what you are getting. It also defines the limits of those services. Your proposal will explicitly identify any services you requested that falls outside the specification given in this document.