To receive the support services described in this document you must be participating in the support scheme. All systems include membership of the support scheme for at least your first year of using Match-IT. Thereafter it is optional.

 

You join the scheme, or continue in it, by paying the support fee. The support fee will be influenced by your actual support usage for the previous year. The date the fee becomes due is based on your original system installation date. The scheme includes telephone and email support, take-on of new software releases and, during your initial project implementation, minor system alterations to streamline the operation of Match-IT within your organisation. The coverage includes the User Support, Non-Specific Customisations and Software Upgrades services described in this document.

 

IMPORTANT:
By joining the support scheme you receive both support and access to new software releases. You cannot have one without the other. If you decide not to renew your support scheme when it becomes due, we will refuse your telephone support requests. You may continue to email support requests to support@match-it.com but they will take lower priority than those received from customers on support. Also, be aware that the response to an emailed request may require you to install the latest version of Match-IT. If you are not on support, you will not be able to do that.