The following is the Match-IT Limited support charter. This represents the commitment that Match-IT Limited makes to you to support your system.

 

We will undertake:

oTo provide timely and competent technical expertise relevant to your system.

oTo use our best endeavours to provide problem fixes within the same working day as they are reported to us.

oTo advise as soon as possible if the problem is outside the scope of any Match-IT Limited supplied software or hardware and that we are not qualified to deal with it. In such cases, we will advise you of a suitably qualified source of expertise.

 

In addition, we will undertake:

oTo make minor alterations to streamline the operation of Match-IT within your organisation.

oTo regularly ask you for your opinion on system improvements and to incorporate as many as possible into new Match-IT releases.

oTo advise you as soon as possible that your improvement suggestions are being implemented.

oTo automatically advise you when new releases become available and offer additional training for the new releases.

oTo keep your system up to date and relevant to your business for as long as you are in the support scheme.