Non-Specific Customisations

Definition:

1.Making minor alterations to the Match-IT system to allow you to perform actions that you currently cannot.

2.Making cosmetic changes to your customised document layouts, your customised wizards, or other specific customisations if you have any.

Purpose:

To provide extra facilities required by your operation.

Prerequisites:

You must have completed you implementation project trials.

Limits:

This support is provided for your first year as part of your implementation project. Your proposal will specify the number of days provided for your non-specific customisations. There will be extra fees charged if you significantly overrun the allowance made in your proposal.

The interpretation of what is considered minor or cosmetic is the sole prerogative of Match-IT Limited. Any request not judged to be minor or cosmetic will be treated as extended support and will result in a quotation being issued. In this case, no work will be done until you agree to the terms of the quotation.

Intellectual property rights in any work performed are exclusively owned by Match-IT Limited.

Method:

Send an email to support@match-it.com describing your request.

Coverage:

Any aspect of the Match-IT software.